“We have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide.”
If you haven’t been following this mess, here’s some background: What started as a Facebook post by Australian Subway customer Matt Corby decrying that his “Footlong” Subway sub was actually only 11 inches quickly snowballed into a full-scale catastrophe, gaining traction on the web.
Then, across the globe, two New Jersey men named Subway in a lawsuit taking the chain to task for selling “Footlong” sandwiches that measure less than 12 inches, followed by another suit filed by a Chicago man.
Although at the time of Corby’s Facebook post, Subway Australia addressed the initial incident with a statement that said the “Footlong” is “not intended to be a measurement of length,” it seems the company has since changed its mind.